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| Guest Review: 1 |
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Posted Date: 2012-02-23 |
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| The Hotel Rating metric does not allow for a complete rating of various concerns. First we reserved a King size bed, received twin queens. Second we decided to stay in and celebrate our 41st anniversary in the dining room, to say the meal was tasteless would be an understatement. Service was above average. Third we opted to purchase "discount" tickets as listed on Biltmore web site at area hotels and paid $20 more than listed. All in all this was not an enjoyable stay. Would not recommend. |
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| Guest Review: 2 |
by Bill K of
Chicag |
Posted Date: 2012-02-15 |
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| Hotel was okay and very conveniently located , but no towels at all for the pool and always out of coffee in the lobby. |
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| Guest Review: 3 |
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Posted Date: 2012-01-24 |
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| Remote TV control was terrible. could not control volume or station.
Shower had poor water pressure, and barely trickled.
Room was very noisy from surrounding activity. |
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| Guest Review: 4 |
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Posted Date: 2012-01-23 |
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| The staff at checkin was very disorganized. After checking in I asked would the resataurant and bar be open later that evening. They replied yes but it was not open later. When I told them this on check out they did give a complimentary breakfast to compensate us. The room was really comfortable and clean. |
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| Guest Review: 5 |
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Posted Date: 2012-01-04 |
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| We've been staying here for years now, always happy with our room and amenities. Love the ARC Fitness Center!! |
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| Guest Review: 6 |
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Posted Date: 2011-12-19 |
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| Great hotel! Very clean, staff was so nice and helpful.We needed help with directions and the staff went above and beyond to help! Great place |
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| Guest Review: 7 |
by mark of
sc |
Posted Date: 2011-12-13 |
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| i stayed at your resort i found the service to be ok i asked for early check in.. waited almost hour and half... bar service was excellent.... room was fine.. noise level at hotel was awful.... several parties till very late in the morning.. upon check out desk clerk offerd 5000 points to club card.. the service van was in awful shape brakes scrubbed and van shook very dangerous to ride in............ we didnt feel safe at all ....... |
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| Guest Review: 8 |
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Posted Date: 2011-12-11 |
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| The hotel is not easy to find. The TV remote was not easy to use and seemed like it needed new batteries. The front desk was very hard to reach late at night. We tried to get meals from room service around 10 but could not, despite the hotel advertisements stating room service is available until 11. The front desk failed to inform customers about this. The brunch was decent, although the meal portions served when not running on a buffett service were small. The wait staff was very good. The hotel has a nice scenic view and is near downtown Asheville. |
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| Guest Review: 9 |
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Posted Date: 2011-11-29 |
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| Hotel is right in the heart of Asheville. About 5 minute drive from the downtown restaurants and shops. Staff was super friendly and recommended an amazing local restaurant (Tupelo's Honey Cafe)...which by the way, serve their drinks with moonshine...AMAZING! Hotel was clean, the grounds were very nice and well maintained. I'd definitely stay here again. |
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| Guest Review: 10 |
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Posted Date: 2011-11-11 |
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| No complaints, needed a place to stick my head for the night and all went well. Comfy bed(s), nice location, friendly staff.
Too bad my reservation was a mistake and we got two small beds instead of one large bed. Oh well. |
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